Customer Services Representative
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REF: |
GAC 33 |
Job description:
An exciting placement opportunity to join a young and dynamic team of around 35 people, including undergraduates on placement, based in the heart of London. They are looking to expand their offering in a number of technical and commercial areas. Customer Management has been largely reactive to date and so they are now setting up a new team of Customer Managers to proactively communicate with players. This is a new role which encompasses a wide variety of responsibilities and which demands a number of different skills.
* Contribute to the design of a state-of-the-art customer management tool that will allow us to communicate with our online customer base in real time.
* Welcome all new users to the site via 1 on 1 chat and group chat in the lobbies.
* Assist new users with any issues they may have.
* Develop a community feel to the website by stimulating debate and chat.
* Promote new products and new deposit offers to existing customers
* Manage customer enquiries via live chat, e-mail or phone.
* Channel technical issues through our technical team for swift resolution.
* Assist the Customer Services Manager in the detection and prevention of any fraudulent activities or behaviour involving the Companys website and customers.
* Assist the Customer Services Manager in the testing of new products and services.
* Liaise with the Technology department on customer and product related issues.
* Monitor website availability and functionality.
* Assist in the payment process for customers.
* Review and monitor Site Rules, Technical Information and FAQs displayed on the website ensuring this is always correct and up-to-date.
Essential requirments:
* Excellent English
* Full knowledge of MS Office minimum but preferably some background in technical support to assist with queries and learn (and assist in developing) the customer services back-end tool
* Excellent written and verbal communications
* Friendly and patient manner for handling awkward customers and managing chat rooms
* Ability to converse with a wide range of people and backgrounds
* Team working ethic to liaise with other internal departments
* Diligence for administrative tasks
* Outgoing personality for promotional role
Additional requirments:
* Previous experience in the gaming/gambling industry would be advantageous
* Knowledge of European foreign languages would be a bonus particularly French / German / Spanish and or Italian would be useful.
About the company:
* The Company is the no.1 global P2P (Person to Person) online skill gaming provider.
* Their market-driven portfolio includes unrivalled games and tournament options, specially designed to attract high spend and sustain player loyalty. They guarantee fairness to customers, who always compete against similarly rated players, not the house.
* In the wake of mammoth earnings from the likes of Party Poker that offer 5-card Texas hold em Poker, they have developed a number of products including Backgammon, Gin Rummy, Tournament Blackjack and Dominoes.
Internship placement location:
* Based in office in Central London.
* Close to all the amenities that you would expect from a capital city.
Remuneration:
Allowance of £800 per month will be provided to assist with accommodation and subsistence costs.
